All areas of expertise

AI & Digital Value

Where AI and digital create value, and how to capture it

The useful question is where AI changes the economics of a business, and how a pilot becomes measurable impact. The work starts from the business case and ends with results that can be measured.

What AI means here

AI strategy for organisations: the business case, the operating model and the delivery organisation that puts AI to work. Hands-on experience with Python, data analysis and AI workflows informs the judgement about what is feasible.

Typical situations

  • AI pilots everywhere, measurable impact nowhere
  • Leadership wants to know where AI opens new markets or business models
  • An efficiency programme should use AI and digital levers, not only cost cuts
  • A delivery organisation wants to improve how it works, with AI where it helps
  • After a merger, digital platforms must be consolidated or migrated

What the work involves

  • AI and digital opportunity assessment: new markets, business models, efficiency levers
  • AI- and digital-driven efficiency programmes
  • Integrating AI into delivery organisations and ways of working
  • Digital platform strategy, architecture and migration
  • AI-enabled products and digital ventures, from value proposition to first release

Kinds of work

AI and digital opportunityDigital and AI as levers in a major EBIT programme

Where AI and digital change the economics

  • Regional grid operatorTransformation of a regional grid operator€100m+ EBIT target
  • Leading European financial institutionDelivery set-up for a pan-European payments programmeRunning from the first planning interval
  • AI startups, software companies, SMEsStrategy and scaling for AI and tech companies
Digital platforms and migrationPlatform and proposition for a new UK energy retailer

Platform strategy, architecture and consolidation

  • European energy groupDigital platforms and new ventures in the UKNew businesses set up in the UK
Market entry and venturesNew businesses set up in the UK

New markets, propositions and businesses, up to board approval

  • Energy retailerGrowth and retention in energy retailChurn down 4 points, customer lifetime value up 10–15%
  • Also relevant hereDigital platforms and new ventures in the UK

How the work usually runs

  1. 01

    Decide

    Where AI changes the economics, and which use cases carry a business case.

  2. 02

    Design

    Platform strategy and architecture, and the path from pilot to impact.

  3. 03

    Set up

    AI built into the delivery organisation and its ways of working.

  4. 04

    Run

    Impact measured against the business case.

  5. 05

    Hand over

    Handover to the business owners.

Selected engagements

Clients are not named.

AI & Digital Value, Delivery at Scale: Leading European financial institution

Delivery set-up for a pan-European payments programme

Delivery organisation built from the programme’s first planning interval: how all agile release trains plan, deliver and steer together, with an agile office designed to grow into the value management office. Continuous improvement since then, bringing in AI as well as classic approaches.

Role: Agile office (LACE) and temporary roles such as Solution Train Engineer, working with the programme leadership

Running from the first planning interval

Corporate Transformation, AI & Digital Value: Regional grid operator

Transformation of a regional grid operator

Transformation plan and programme office for a programme combining digitalisation and AI, process optimisation, restructuring and growth. Handed over to client leaders with delivery on track.

Role: Led a six-person consulting team

€100m+ EBIT target

AI & Digital Value: European energy group

Digital platforms and new ventures in the UK

Digital platform strategy after a merger, platform and proposition for a new UK energy retailer, and a UK solar and battery business taken to board approval.

Role: Strategy lead and SAFe Program Consultant

New businesses set up in the UK

Corporate Transformation, AI & Digital Value: Energy retailer

Growth and retention in energy retail

B2B strategy and B2C market entry taken to board approval; programme office set up for the retention strategy.

Role: Team lead and PMO lead

Churn down 4 points, customer lifetime value up 10–15%

Corporate Transformation, AI & Digital Value, Delivery at Scale: AI startups, software companies, SMEs

Strategy and scaling for AI and tech companies

Business strategy, integration after acquisitions, and operating models that hold up as teams grow fast, including for AI-enabled products.

Role: Strategic adviser

Industries

  • Energy & Utilities
  • Financial Services & Payments
  • Technology & AI
  • Retail & E-commerce

Methods and tools

  • AI and digital opportunity assessment
  • Business cases for AI use cases
  • Platform strategy and architecture
  • Python and data analysis
  • AI workflow development
Next areaDelivery at Scale